Resume
Summary
MERLYN PROSIANOS
Motivated and adaptable IT professional with over 17 years of experience in technical support and client-focused roles. Recently completed a Master’s degree in Information Sciences from Massey University and currently transitioning into full-stack web development. Skilled in .NET Core, React, and modern development practices, with a strong foundation in problem-solving, communication, and Agile methodologies.
- Auckland, New Zealand
- +64 22 682 1460
- merlynprosianos@gmail.com
Education
Master of Information Sciences
Graduated | June 2025
Massey University, Auckland, NZ
Focused on software architecture, web development, and project delivery. Completed a full-stack capstone project using .NET and React.
Bachelor of Science in Computer Science
Graduated | March 2005
Cor Jesu College, Philippines
Core Skills
Supporting Tools & Technologies
Dev Tools:
Git, GitHub, Visual Studio, VS Code, Vite
Architecture & Practices:
Clean Architecture, Domain-Driven Design (DDD), RESTful APIs, Unit Testing
Hosting & Infrastructure:
IIS, Apache, Plesk, cPanel, DNS, SSL
Remote Access & Networking:
VPN, TeamViewer, RDP, Amazon Workspaces
Collaboration & Productivity:
Jira, Microsoft 365, SharePoint, Zoom, Teams, Webex, OBS Studio, Go High Level
Professional Experience
Full-Stack Web Developer
July 2024 – Present
NexusPro
Freelance | USA
- Developed dynamic user interfaces using Next.js, React, and Tailwind CSS.
- Built backend services and REST APIs with C# and ASP.NET Core.
- Followed Clean Architecture and DDD principles within an Agile workflow.
Full-stack Software Developer – Internship
Jan 2025 – June 2025
Massey University & Kind Heart Trust
New Zealand
- Kind Hearts Online Learning Application (Final Master's Project) Designed and built a full-stack web platform promoting values-based education for children aged 8–12.
- Developed responsive UI using React and Vite, ensuring cross-device accessibility.
- Designed and managed a relational database with SQL Server.
- Implemented features including role-based authentication, file uploads, activity submissions, and feedback systems.
Senior Support Technician
August 2019 – January 2025
Interprefy AG
Remote | Switzerland
- Delivered frontline IT support for Remote Simultaneous Interpretation platforms, managing live client sessions and virtual event logistics.
- Configured and supported secure remote access tools such as Amazon Workspaces and TeamViewer in a fast-paced, global environment.
- Handled technical setup and real-time troubleshooting across major conferencing platforms (Zoom, Teams, Webex, Google Meet), ensuring clear communication with clients and project managers worldwide.
Web Hosting Technical Support Engineer
2009 – 2013
Fasthosts Web Hosting
Office-based – Philippines
- Led a team of 15–30 in 24/7 technical support operations, ensuring timely resolution and client satisfaction.
- Resolved complex issues related to web hosting, DNS, SSL, email systems, server maintenance, and CMS troubleshooting.
- Provided expert support for Plesk, cPanel, FTP, and site migrations while streamlining workflows with cross-functional teams.
Web Hosting Technical Support Engineer
2006 – 2009
IONOS Web Hosting
Office-based – Philippines
- Delivered Level 3 support across Windows and Linux environments, including control panel installations and escalated issue resolution.
- Configured hosting servers and resolved complex DNS, email, and database issues while collaborating with the US team to ensure faster resolution.
- Mentored and trained junior technicians to enhance team performance and service quality.